Prior to printing, MSI allows customers to cancel orders.
Cancellation requests should be submitted by email to firstname.lastname@example.org. We will inform customers of any charges depending on the stage of the order. Cancellation fees will be calculated based on the age of the order and whether a proof was created. Age will be calculated in calendar days from the date the order was placed (reference chart below). Once a job is printed and mailed, no refund is available.
Age in Calendar Days Fee
Same day cancellation prior to print production: 0% fee
Next day cancellation prior to print production: 25% fee
2+ days cancellation prior to print production: No refund
Returns and Refunds
Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL.
If the error is verifiably due to MSI, we will re-print the order at our cost. Any defect/s the customer discovers in his/her shipment must be reported to MSI Direct Response within 10 days of receipt. To qualify for a free replacement order for all self-mailing products, the customer must get a return authorization number from us and return the entire product within 15 days from the time it was received. We will give credit for the return shipping cost.
All extra charges for rush printing or shipping are NON-REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT. Any credit due will be processed within 4 to 6 weeks. If the customer makes a change to an existing order that results in a credit, a processing fee equal to 10% of the credit amount will be charged to cover transaction costs related to the credit.